Monday, July 16, 2012

Webinar: Managing Workplace Conflict

How to Manage Conflict in the Workplace

Studies say managers spend 60 to 90 minutes of every workday dealing with some form of conflict.

Let me guess. Your supervisors tackle all these conflicts with a proactive, positive, problem-solving approach, right?

Not likely. Many (if not most) supervisors take the path of least resistance … ignoring confrontation at all costs. The result: productivity takes a hit, morale gets crushed and the door opens wider for legal liability.

On July 25, join us for How to Manage Conflict in the Workplace. Discover "HR turnaround strategies" that will help you and your managers end workplace combat—but in a fair, compassionate, constructive way. You'll learn how to become a coach and mentor, rather than unilateral decision-maker and disciplinarian.

Best of all, your trainer will be Paul Falcone, the former VP of HR at NBC Universal, and the man who literally wrote the book on conflict resolution (101 Tough Conversations to Have with Employees).

You'll learn:
  • How to train managers to address problematic conduct or substandard job performance issues directly and honestly.
  • The correct words to help set high standards without simultaneously putting others down or turning them off.
  • How to structure a meeting in which two people (or groups) who avoid each other like the plague can actually sit down in a safe setting, hear each other out and hammer out a solution.
  • The simple "human nature” rules that can solve any inter-office conflict.

It's easier than you think! And it's more than simply "letting the air out of the balloon” to relieve immediate pressure. Rather, constructive engagements can help realign a team... reset management's expectations... and turn around group performance.

Conflict resolution is one of the most critical leadership skills for any manager. With the tips learned in this 75-minute webinar, you'll see the drama melt away, productivity increase and (over time) watch old wounds heal. Sincerely,

Pat DiDomenico
Editorial Director, HR Specialist
P.S. Free Bonus Gift. Sign up for How to Manage Conflict in the Workplace and we'll send you our most popular report, Difficult People at Work. This Special Report — our all-time best-seller — gives you proven, practical strategies you can use immediately to restore the balance of power, improve your own working environment and put problem people in their place. It's a $39.95 value, yours FREE.

P.P.S. Your satisfaction is unconditionally guaranteed. If How to Manage Conflict in the Workplace fails to meet your needs, we will refund 100% of your tuition — no hassles, no questions asked. The free download report is yours to keep.

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Date: Wednesday, July 25
Time: 1 to 2:15 p.m. ET
Registration Bonus:

Learn how to identify and manage the 24 most challenging personality types with our most popular report, Difficult People at Work. We guarantee you will have happier, less stressful and more productive workdays using the insights found in Difficult People. This miracle-worker normally sells for $39.95, but if you register for this webinar now, we'll send you your PDF download on the day of the event!

About the Speaker:

Paul Falcone has served as vice president of human resources at NBC Universal in Los Angeles and is the former VP of human resources at Nickelodeon as well as head of international human resources at Paramount Pictures. He is the author of a number of bestselling books on recruitment, leadership development and performance management, including 101 Sample Write-Ups for Documenting Employee Performance Problems, 101 Tough Conversations to Have with Employees, 96 Great Interview Questions to Ask Before You Hire and 2600 Phrases for Effective Performance Reviews.

Who Should Attend:
  • HR professionals
  • Supervisors and managers
  • Executives
  • Office managers
  • Business owners
Since this is a webinar, you and your entire staff can attend in the comfort of your office or conference room for one low price! You may include as many people as you wish while listening on a single phone line.

Pricing Options: Unlimited number of participants at one site. Contact us for multi-site discounts.
Event only: $197
CD only: $197
Event + CD: $297

Can't attend the event? We'll reserve a CD in your name.
How do webinars work?
Your no-risk guarantee...

Credit Hours:

This event has been approved for 1.25 credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI).

"The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute's criteria to be pre-approved for recertification credit.”
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