How to Manage Conflict in the Workplace
Studies say managers spend 60 to 90 minutes of every workday dealing with some form of conflict. Let me guess. Your supervisors tackle all these conflicts with a proactive, positive, problem-solving approach, right? Not
likely. Many (if not most) supervisors take the path of least
resistance … ignoring confrontation at all costs. The result:
productivity takes a hit, morale gets crushed and the door opens wider
for legal liability. 
On July 25, join us for How to Manage Conflict in the Workplace. Discover
"HR turnaround strategies" that will help you and your managers end
workplace combat—but in a fair, compassionate, constructive way. You'll
learn how to become a coach and mentor, rather than unilateral
decision-maker and disciplinarian. Best of all, your trainer
will be Paul Falcone, the former VP of HR at NBC Universal, and the man
who literally wrote the book on conflict resolution ( 101 Tough Conversations to Have with Employees). You'll learn:
- How to train managers to address problematic conduct or substandard job performance issues directly and honestly.
- The correct words to help set high standards without simultaneously putting others down or turning them off.
- How to structure a meeting in which two people (or groups) who
avoid each other like the plague can actually sit down in a safe
setting, hear each other out and hammer out a solution.
- The simple "human nature” rules that can solve any inter-office conflict.
It's
easier than you think! And it's more than simply "letting the air out
of the balloon” to relieve immediate pressure. Rather, constructive
engagements can help realign a team... reset management's
expectations... and turn around group performance. Conflict
resolution is one of the most critical leadership skills for any
manager. With the tips learned in this 75-minute webinar, you'll see
the drama melt away, productivity increase and (over time) watch old
wounds heal.
Sincerely,  Pat DiDomenico Editorial Director, HR Specialist
P.S. Free Bonus Gift. Sign up for How to Manage Conflict in the Workplace and we'll send you our most popular report, Difficult People at Work.
This Special Report — our all-time best-seller — gives you proven,
practical strategies you can use immediately to restore the balance of
power, improve your own working environment and put problem people in
their place. It's a $39.95 value, yours FREE.
P.P.S. Your satisfaction is unconditionally guaranteed. If How to Manage Conflict in the Workplace fails to meet your needs, we will refund 100% of your tuition — no hassles, no questions asked. The free download report is yours to keep.
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Date: Wednesday, July 25
Time: 1 to 2:15 p.m. ET |
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Registration Bonus:
 Learn how to identify and manage the 24 most challenging personality types with our most popular report, Difficult People at Work. We guarantee you will have happier, less stressful and more productive workdays using the insights found in Difficult People.
This miracle-worker normally sells for $39.95, but if you register for
this webinar now, we'll send you your PDF download on the day of the
event! |
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About the Speaker:
 Paul Falcone
has served as vice president of human resources at NBC Universal in Los
Angeles and is the former VP of human resources at Nickelodeon as well
as head of international human resources at Paramount Pictures. He is
the author of a number of bestselling books on recruitment, leadership
development and performance management, including 101 Sample
Write-Ups for Documenting Employee Performance Problems, 101 Tough
Conversations to Have with Employees, 96 Great Interview Questions to
Ask Before You Hire and 2600 Phrases for Effective Performance Reviews. |
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Who Should Attend:
- HR professionals
- Supervisors and managers
- Executives
- Office managers
- Business owners
Since this is a webinar, you and your entire staff can attend in the
comfort of your office or conference room for one low price! You may
include as many people as you wish while listening on a single phone
line.
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Credit Hours:
 This
event has been approved for 1.25 credit hours toward PHR and SPHR
recertification through the Human Resource Certification Institute (HRCI).
"The
use of this seal is not an endorsement by HR Certification Institute of
the quality of the program. It means that this program has met HR
Certification Institute's criteria to be pre-approved for
recertification credit.” |
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