USCIS Ombudsman proposes to resolve "customer" complaints

Citizenship and Immigration Services Ombudsman

The Citizenship and Immigration Services Ombudsman (CIS Ombudsman) provides recommendations for resolving individual and employer problems with the U.S. Citizenship and Immigration Services (USCIS). As mandated by the Homeland Security Act of 2002 § 452, CIS Ombudsman is an independent office that reports directly to the Deputy Secretary of Homeland Security. The CIS Ombudsman:
Assists individuals and employers in resolving problems with USCIS;
Identifies areas in which individuals and employers have problems in dealing with USCIS; and
Proposes changes to mitigate identified problems.
More: http://www.dhs.gov/xabout/structure/editorial_0482.shtm