Essential skills for managing conflict

Essential Skills for Managing Conflict

This comprehensive multimedia product is full of action-oriented tips that will teach managers and their staffs how to confront conflict instead of allowing it to fester. They will learn how to work with people who have different styles and to discuss disruptive behaviors in a calm and productive manner. It will give everyone the skills and steps needed to avoid conflict, analyze situations when they do arise and move past conflict to work well together.

Managers and their team members will discover how to:

* Set standards of team conduct to eliminate common disputes
* Identify personality types and understand how those can lead to conflict
* Analyze how differing values shape people’s views of situations
* Discuss conflicts in a positive manner
* Take steps to avoid potential conflicts

The multimedia toolkit includes 10 scenarios that describe the symptoms of common conflicts, steps for resolving them and tips for preventing those situations from arising in your workplace. And for those rare occasions when two employees can’t resolve issues on their own, managers will find step-by-step guidelines for mediating disputes.

This toolkit contains:

* 60-minute audio conference, Dealing With ‘”Difficult” People (a $229 value)
* 18-minute video, Solving People Problems on the Job (a $149 value)
* Step-by-step guides for identifying the sources of common conflicts, dealing with situations effectively and preventing conflicts
* Tools team members can use to understand their personal styles and values—and how those can lead to conflict
* A detailed guide managers can use to train their team members to deal with conflict
* Loads of customizable and print-ready forms that save time and effort

For more information or to order visit http://www.workplacetrainingcenter.com/Prod-2143.aspx?sourcecode=EMB03G or call 1-800-791-8699.