A product for conflict management on offer

Essential Skills for Managing Conflict



This comprehensive multimedia product is full of action-oriented tips that will teach managers and their staffs how to confront conflict instead of allowing it to fester. They will learn how to work with people who have different styles and to discuss disruptive behaviors in a calm and productive manner. This product serves as both a workshop that trainers can present to a group of employees and as a self-paced study course managers can take on their own.

Essential Skills for Managing Conflict gives everyone the skills and steps needed to avoid conflict, analyze situations when they do arise and move past conflict to work well together. Managers and their team members will discover how to:

* Set standards of team conduct to eliminate common disputes.
* Identify personality types and understand how those can lead to conflict.
* Analyze how differing values shape people’s views of situations.
* Discuss conflicts in a positive manner.
* Take steps to avoid potential conflicts.
* And so much more!

This toolkit contains:

* 60-minute audio conference, Dealing With ‘”Difficult” People (a $229 value).
* 26-minute video, Solving People Problems on the Job (a $149 value).
* Step-by-step guides for identifying the sources of common conflicts, dealing with situations effectively and preventing conflicts.
* Tools team members can use to understand their personal styles and values—and how those can lead to conflict.
* A detailed guide managers can use to train their team members to deal with conflict.
* Loads of customizable and print-ready forms that save time and effort.

Essential Skills for Managing Conflict will take you through every step in the process, giving you skills to analyze and respond to a wide variety of workplace conflicts. This comprehensive multimedia product also will lead you through training your team members how to respond to conflict.

For more information or to order visit http://www.workplacetrainingcenter.com/Prod-2143.aspx?sourcecode=EMB02E or call 1-800-791-8699.

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